Strategic & Operational Consulting

Strategic Planning Consulting

Strategic planning is important for every organization as it provides a vision and a plan that communicates the organizational goals and the actions needed to achieve those goals. JWG has been involved in the preparation of numerous strategic plans for airport facilities throughout the United States. These plans are enterprise wide strategic plans which review, analyze, and recommend business management, operational, process, and technology improvements for every department at an airport.

System strategic plans that integrate the business elements of technologies for specialty airport systems such as common use passenger processing or revenue systems such as parking access control systems and automatic vehicle identification are one our core competencies. These comprehensive strategic plans have been used to successfully establish business plans, business process improvements, business case/justification, implementation strategies, operational strategies, and budgets resulting in greatly improved efficiencies for the business, financial, and operational management teams.

Business Architecture Consulting

Business architecture is the blueprint of the organization that provides a common understanding and is used to align strategic objectives and tactical demands. JWG approaches all of our projects with both the airport’s strategic objectives and operational requirements in mind. We believe an airport should not implement technology just for the sake of implementing technology, but it must meet the business needs and must align and support the overall business and operational goals and objectives of the organization.

The proven and successful approach of the JWG to incorporate and bring together governance, business processes, information, internal stakeholders, and external stakeholders has been a key to our success.

Governance, Risk Management, and Compliance (GRC) Consulting

GRC are the pillars of an organization serving as the foundational strategies meeting applicable laws and regulations. JWG offers specialized GRC services including identifying and prioritizing executives and stakeholder expectations, developing business objectives that align with the organization’s values and risk, developing policies, processes, and procedures mitigating risk and maintain compliance based on regulatory requirements and best practices, and implementing all the aforementioned services.

Our GRC consulting services allow airports to implement, manage, monitor, and measure the effectiveness of their Governance, Risk Management, and Compliance strategies across their entire organization.

JWG has provided GRC services to airports throughout the nation, including:

• Development of charter, requirements, procedures, and processes for governance
• Facilitation of initial governance meetings and provide support for implementation
• Development of strategies for risk management
• Development of compliance programs for design and control testing
• Consulting on regulatory requirements

Performance Management Consulting

Performance management for an organization includes the processes which ensure that the goals of an organization are consistently being met in an effective and efficient manner. JWG offers performance management consulting services that include critical success factors, performance metrics, and key performance indicators for the entire airport facility or a specific department. These services measure how the organization is performing against past performance, other airports, and their own goals and objectives.

JWG has provided performance management consulting services in the areas of operational efficiencies, financials, staffing, and customer service to airports throughout the nation.

Our performance management consulting services include:

• Identification and development of Critical Success Factors
• Performance Metrics Planning and Implementation
• Key Performance Indicator Planning and Implementation